FAQs

eviama life offers a wide range of holistic spa services designed to nurture your body, mind, and spirit. These include Massage Therapy, Spiritual Renewal, Woman Terrain, Spa Samplers and waxing, Kids and tweens spa, Facials, and Body Treatments.

We are located in Midtown Philadelphia which is full of restaurants and shops to delight you. We are tucked away, on the second floor of an old industrial building with real interior charm. Serving the entire Delaware Valley environs and beyond, we welcome you to enjoy our oasis and experience a sense of healing and renewal.

For more than two decades, we have been committed to providing a transformational spa experience while prioritizing sustainability and the environment. Our facilities are powered by local, sustainable electricity, we make extensive use of natural light, and our construction is green. The distinctive aroma you'll encounter is a lovely bouquet from all the products we use in services. No fake chemical scents!

We use only organic products in all our treatments. The Dr. Hauschka line is replete with biodynamic and organic certifications, and we source organic herbs and pesticide free, organic oils to give you the best experience. We believe in being one with nature and draw upon its unbounded wisdom for greater healing.

Yes, we have a strong DEI policy. We pride ourselves on having a diverse staff and do not tolerate any discrimination or disrespect. You can read our DEI statement here:

"At eviama, we are committed to fostering an inclusive, diverse, and equitable environment for both our clients and employees. We strive to provide a safe and welcoming space where all people are treated with respect, dignity, and compassion.

When booking services, clients may specify preferences regarding the gender of the staff member providing their service. We will make reasonable efforts to accommodate these requests while also being mindful of our commitment to inclusivity. However, we cannot guarantee the availability of a specific gender at any given time.

Our staff includes people of all genders, gender identities, and expressions. We do not tolerate any form of discrimination or harassment against our employees on the basis of gender or any other protected characteristic. Every member of our team, regardless of their identity, brings value through their unique skills, experiences, and perspectives.

At eviama, we believe that diversity and inclusion make us stronger as a business. Our differences unite us, and we celebrate the rich diversity of our community. We are committed to cultivating an environment of belonging for all.

If you have any questions about our policies, please do not hesitate to contact us. We look forward to providing you with a welcoming, professional, and healing experience."

We are powered by local, sustainable electricity. This ensures local jobs as well as local environmental benefits that we have never burned fossil fuels in our 22 years of operation. Our commitment to sustainability extends to every aspect of our operations.

 Yes, you can book an appointment online with eviama life through the website, leave us a message through our Contact Us page OR call us!

Cancellation without penalty is accepted 24 hours before appointments on Monday through Thursday; the fee for late cancellations on these days is 50%. Cancellation without penalty is accepted 48 hours before appointments on Friday through Sunday; the weekend fee for late cancellations is 75%.

Unfortunately we do not accept Visa Gift Cards (ex: Vanilla) as these cards are not supported by our merchant processor. 

Additionally, we currently do not accept third party gift certificates such as Spa Finder or Spa Week. We regret that these companies take commissions unsustainable for a small business.

Yes, you can! When booking through our online booking site, Vagaro, please indicate in the "Notes" section that you are requesting a specific Service Provider and we will make sure your appointment stays with that Provider. You can also book with us over the phone to let us know that the appointment you're scheduling is a special request!

Please use your gift card in a timely way - do not delay joy! Beginning one year from the purchase date, a 10% fee is charged each month which reduces the value of your gift certificate. By law, it will not expire but the value can become nil. Gift cards are NOT refundable.

At eviama life,we take the safety of our staff very seriously. We do not tolerate any form of harassment including, but not limited to the following:

- Requesting innapropriate physical contact during your massage

- Recording your massage therapist without their consent during your appointment

- Making implicit and/or explicit references to sexual topics with your massage therapist during your massage 

- Acting out in any form of aggression towards your massage therapist and/or any staff at eviama

- Repeatedly attempting to contact your massage therapist without consent via social media, cell phone, email, etc.

Etc...

Any breach of this policy will result in an immediate charge to your card on file for the full duration of the service booked, even if ended early. You will be asked to leave immediately and will be permanently banned from the premises of the business. You will also be blocked from booking appointments online with us in the future. 

Please be aware that legal action can and may be taken in the event that any of the above incidents are comitted at our facility.

Our policy for Dr. Hauschka returns: For product that causes reaction, there is a 2 week window for returns and a 15% restocking fee. 

For all other purchases in the boutique, all sales are final and no returns will be accepted. 

Gift cards are not refundable.

If your services total three or more hours, a 23% gratuity will be automatically added at checkout. For all other appointments, a gratuity of 20–30% is recommended. Therapists accept gratuity via cash or Venmo.